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Buyer FRAUD on eBay - Seller BEWARE!! Scammed out of $164

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This eBay buyer scammed us out of $164. Total fraud on ebay! Mentoring Starts Soon! http://www.ralliroots.com/mentoring.html **** Supplies we use **** BEST LIGHT EVER: http://amzn.to/2tigQRB More lighting for pictures: http://amzn.to/2sOoMbT My Sunglasses: http://amzn.to/2zC8t3n Our coffee machine: http://amzn.to/2tlpjnj PHOTO PAPER FOR WHITE BACKGROUND: http://amzn.to/2xIhD0I Shipping labels: http://amzn.to/2sfmWT3 Poly bags: http://amzn.to/2seYd18 Our vlogging camera: http://amzn.to/2sf4M3B Big Studio Camera: http://amzn.to/2xpXBXJ Small Scale: http://amzn.to/2uSIpBO Big Scale: http://amzn.to/2tG6dsC Poly Bags: http://amzn.to/2eKFzYO Tape Gun: http://amzn.to/2eKhPUX HWC Stickers: http://amzn.to/2uTqNpl **** Check out our other videos **** ABOUT US! https://youtu.be/sj38MZgRQO4 Thrift Date Night! https://youtu.be/0kn5Pmq-vzs Massive Vintage Snapback Haul! https://youtu.be/nHtlBuyoqMI 1 Year on YouTube! https://youtu.be/7RDr_notbBg What Items to Sell on eBay? https://youtu.be/o5jYPsFIsUw Cram the Cam! Thrift Road Trip! https://youtu.be/VMy2LzldZGw How to Amazon FBA? https://youtu.be/aRNbMRiw-Rk Hidden Camera GoPRO Garage Sales! https://youtu.be/rFEy93GwE5o We ALMOST went to jail! https://youtu.be/jm2q4b6aCEA **** About this video **** We sold an item on ebay an the buyer sent back a completely different item! Scammed us out of $164 and the item! Pretty disappointing to say the least. Hopefully somebody at ebay will see this video and do something to stop this kind of thing from happening in the future. -~-~~-~~~-~~-~- Please watch: "Finding Treasure At The Thrift Store To Resell Online!" https://www.youtube.com/watch?v=Z47io7wnEHc -~-~~-~~~-~~-~-
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Text Comments (1442)
ionkenmusic unchained (1 hour ago)
Same thing happened to me. My very first time. I'm only selling local now
I sold a Rolex watch that was a present from my father I was on a very critical economic situation I sold it for $8.000 when the buyer get it he contacts me saying that the watch was fake I told him is not but I will pay for shipped it back to me I receive a exactly same yellow envelope with a note saying don’t sell Spence items on internet I contact eBay they say is nothing that they can do because they don’t know if the watch was really there all they have is a tracking number and they see that I receive the package back
Chounoki (2 days ago)
eBay don't give a shit about sellers. Haven for scammer buyers. Avoid selling on eBay if you can.
Nicholas Worrell (3 days ago)
I need to go stop by dollar tree and order some speakers from eBay tomorrow
Patrick bennett` (3 days ago)
wunder how mny scammers wathched this to learn scamming
Colin Cunningham (3 days ago)
That's absolutely disgusting and I don't only mean only by the scammers, I mean by E bay who have made billions from the hard work of ordinary people just trying to make a living. That $164 could have been the difference between someone paying their rent or mortgage that month or feeding their kids. It is of course possible that the second and third E bay staff members who looked at the case simply copied the decision of the first, due to being too lazy to really look into it from an objective point of view and overturning the decision of the first. Maybe the first decision maker was senior to the others and they were scared to go against the original decision. Either way, it puts E bay in a different light for me and yes, there are more and more platforms out there to sell through. Sorry this happened to you guys.
carmen hernandez (3 days ago)
Bad it is bad.
Justin (3 days ago)
You should really go to the buyers house and settle this like a man. You have his address. Or you should start defrauding ebay and ebay buyers, by selling things then not shipping them. I could never allow such a thing to happen. I would even leave the country.
Gary Bacon (3 days ago)
Ever had issues with customers not paying? In the last 2 months, I've had 4 submit a bid or win an auction and simply not pay. For fix bid listings, I'm now double checking "require instant payment" is checked off.
Mark Taaffe (4 days ago)
go ahead , bad mouth ebay, they're corrupt- paypal too
ПРИВЕТ YouTube (4 days ago)
I will be brutally honest, Ebay works for scammers. Legitimate buyers and sellers beware. After getting scammed on Ebay as buyer and seller.
LInwood L Bryant Jr (5 days ago)
EBay does not care about The seller only the Buyer. eBay is like Donald Trump to Sellers. Only thing they will do is take your money but won't help you get it back if you are the Person that's Telling the truth with evidence like your own🤬. That needs to change. Because that's not fair
Phil Beavis (5 days ago)
Thanks for the heads up on what can happen with eBay. Thankfully I have never experienced this, but I am genuinely shocked at the response you received from eBay. Absolutely disgraceful!
Lisa coro (5 days ago)
I had somehow missed this before. Just watched it. I looked on Ebay, still shows them with 100 percent positive feedback. Not cool
Juan Derer (5 days ago)
EBAY will go the way of the dinosaur ! They have no way of correcting problems . It will always come down to one's word . The buyer is favored because they spent money . All sellers , sooner or later will get the dreaded " build it into your cost of doing business speech " . Anyone selling high end items would be better off going to casino as it is a safer bet . BEWARE !
The Double Champ (7 days ago)
So basically eBay is OK with people Scamming/stealing legitimate hard-working business owners like yourself trying to sell goods online? That is absolutely Ridiculous!!!! I’m starting to notice a trend on this is how eBay works. Which makes it scary for me to want to even invest time and money in this company. I think the Amazon FBA seems to be a lot better avenue of making real money and not worrying about this type of nonsense..
Ken Salazar (7 days ago)
Thank you so much for the warning eBay needs to get their shit together because other companies will surely compete for their customers
Roberto F Garcia (8 days ago)
Ebay Fees has increased to 14% to this seller because of him losing the case and "sending defective" items. Got screwed by buyer and Ebay deep's it in all in.
Money Matters (9 days ago)
Dont waste your time with ebay call and report it as mail fraud and as sin as they contact the buyer they usually freak out and close the case! Mail fraud is a felony. REPORT MAIL FRAUD!!!!!!
Peter Smith (9 days ago)
I won my case on Ebay, but paypal found in favor of the seller.
The Grabbin' Dragon (11 days ago)
Scams seem to be all over Ebay. I haven't been using the site very long as a buyer, but already I've been scammed twice out of five purchases and I think a third is on the way. Thankfully I was refunded as the "item" was delivery to the wrong address intentionally in both instances of me being scammed. I don't quite understand why, the prices I paid on eBay are about the same I could have paid on Aliexpress and I would have gotten my item pretty much guaranteed on Ali. Out of five purchases, two were delivered (one damaged), two were straight out scams, and the last one yet to be delivered is most likely also a scam. The user is no longer registered and was selling similar items to my previous two scammers. It must be frustrating as a seller because not only do you get ripped off by scammers, buyers like me who've been scammed numerous times just stop using eBay altogether so you are losing potential clientele as well.
jagger (11 days ago)
what is their ebay feedback
Ethan Snyder (11 days ago)
Wait to refund until item is received man. You cannot go off good faith. I just had to return an item and the seller attempted to make away with the money and return, thankfully ebay stepped in, not always bad guys. Always call ebay and speak to a living human being to resolve these issues. As a rule of thumb assume I'm dealing with a great many algorithms when I attempt to resolve through site.
Tibor Adam (13 days ago)
Cheryl Wallace (13 days ago)
I don’t understand why they would get their money before you got you product back. Funds should be released after you receive the product!!!
Spanner Works (13 days ago)
EBay closed and billed me because a buyer ask to post on a item I had as collection . I said the buyer would have to sort shipping and I wouldn't do paypal on it . Ebay are looking at a law suit long term . As there screwing ever seller over . Any offering no quibble theft to buyers . Just to get money . There basically stealing for small print
Pizza Jedi (15 days ago)
Bottom line is EBAY does not give a S&%T about the small seller!
xSpherexRKO (15 days ago)
Ralli roots , send me a message i had the samething happen to me and i appealed it thru paypal and i won , message me i will tell you what i did you can still get your money back i think you have 6 months for appeal .
xSpherexRKO (15 days ago)
+RALLI ROOTS Okay awesome my friend , i glad to hear , did you file an ic3 report to reverse the claim ? , thats what i had to do , some dude did the exact same thing to me except he shipped it back and stole parts from inside the unit lol , great videos by the way you guys are awesome , im trying to get my own warehouse now hahaha
RALLI ROOTS (15 days ago)
we've already taken care of the issue but thank you.
dylan vasey (15 days ago)
Hahaha ..... You're a ''top level seller'' with eBay but you didn't know they will always refund the buyer in regards to this scam?
Dave Ninjaneuro (16 days ago)
What was the buyer's rating? Edit; nevermind I found it their rating was 341 wow. I noticed they purchased this item: "The Ejaculation Trainer by Matt Gorden(All Documents Are On A CD Hard Copy Only) (#292155168888)" WTF
Laura Sweet (17 days ago)
We know the feeling! We experienced that same thing so many times. We did fight a lot and sometimes we won as we reported Ebay to BBB and other authorities, like Attorney General.
kevin u (17 days ago)
thats why i say. no returns!
RALLI ROOTS (17 days ago)
you're losing 60%+ of customers by not offering returns
갓스포츠 (18 days ago)
Yeah, ebay is so old school! I feel for you! I've sold an 100% Authentic Nike soccer cleats few months ago , buyer claimed that the cleats were not authentic Nike product he wanted a full refund. Long story short ebay decided in buyers favor at first but when I appealed this case to ebay CS saying that there is no reason for me to ship out a fake cleats for a boot that was worth only worth $250 + $35 international shipping . So ebay turned the case around and sided with me 1 or 2 days after my appeal. It's true that ebay most likely will side with buyers but I I guess not all the time though. I think ebay sided with me cause I had over 100 positive feebacks as a seller and have previously sold boots that are worth from $200 ~ $2000.
Apaphis (18 days ago)
I don’t think eBay cares any other good platforms anyone have any experience selling on amazon?
Reza Arjmand (18 days ago)
ebay need to learn from Poshmark. after 3 days, NO RETURN!
Reza Arjmand (18 days ago)
THECHRISTIANSELLERS : Invalid User Id??? whats going on...closed their account already?
RALLI ROOTS (18 days ago)
halo062885 (19 days ago)
Is. This why everyone is selling on amazon instead of eBay? I feel eBay is so careless n dont care . Is this why amazon is better? I’m trying to understand, plus it is eBay fault cuz clearly the weight don’t had up if they looked more into tracking
EurekaRecycler (20 days ago)
Would be a good Idea to attach a copy of your ship label with the weight listed. And in the case of a return be sure to contact eBay and ask them to confirm the weight or the returned item. Things are too automated, its good to let ebay know and talk to them and get names/ videos etc.
marideathy DEELZ (21 days ago)
That loss would kill me. Any money I make pays for my heart meds. Will it hurt me to NOT offer returns§?
estate sale (21 days ago)
This is why I stopped selling on Ebay.
Infected Hazard Games (22 days ago)
also what normal buyer have labels and mailer bags....seems like a the buyer is a seller as well
Peter Pan (23 days ago)
did you do signature confirmation?
doogyjay1 (23 days ago)
Ugh. Ralli you said you went to pick up the return. Does that mean it was at the post office waiting on you? If so you could ask your postmaster to weight the item before you take delivery.......obviously that weight is going to be much less than the return label (ebay does this to assist scammers btw by automating return labels for same product), if they were to go weigh the fake little head phones and ship it then it would be case closed instantly because its recognizable to ebay the discrepancy. But since the return label says same weight as your original, ebay has no way of knowing they sent back a tiny padded envelope incapable of carrying the larger item. And ebay will not accept photos as evidence....of course not.....makes it to hard on scammers. So the only way to fix this is having at any point in the shipping process that item being weighed by the post office showing a significant discrepancy before you took delivery is instant unarguable proof. Ebay will still not accept it. But when you open a mail fraud case and file a police report on the person/address you shipped to...........and then send that to ebay with proof of the weight discrepancy.......ebay will refund you so fast its comical. If your buyer doesnt do it first. I prefer to just get my scam buyer busted instead of giving them the opportunity to come clean. The satisfaction of putting wireless boot to ass on top of getting my money back is worth the extra hassle.
Sasha S (25 days ago)
Wow so messed up.Ive been thinking about selling on EBay but nervous after hearing your story.Thank you for sharing
mrfulgi (25 days ago)
How do you block someone on eBay?
RALLI ROOTS (25 days ago)
ChevyPowerToGo - (27 days ago)
WHATS That Scamming Buyer Ebay User ID NAME?
liz fiorini (28 days ago)
We had a similar problem. We sold a small and shipped a small item and buyer told eBay he received a pair of shoes? Too many scammers out there! In cases like this eBay should eat the cost and refund the seller!
Janina Perez (29 days ago)
Thank you really looking out for us Sellers
doug2060 (30 days ago)
Happens to me all the time. I lost an iPhone 8 plus recently. The world needs a better ebay alternative.
Radsan (1 month ago)
You are too kind of a person Ryan.  I’m sorry, but if that was me, I’d be really pissed!  How one earth could they vote in favor of the customer when the evidence clearly shows you were in the right?  They really have to have some idiots working for eBay to come up with the conclusion that they did!  That’s nothing short of ridiculous!  Personally, I think you should pursue it to a much greater degree if possible.  I’m sure there are a ton of people who watch your videos who would gladly show strong support in your favor, me included!  If eBay did that to you over something so ridiculously obvious, I think they are going to make this a habit and hurt a lot of people trying to make an honest dollar.  I think all of us are going to have to come together and force eBay to take problems like this in a more logical and common sense way.
apbosh1 (1 month ago)
Same happened to me. Wake up eBay!
Rumy 73 (1 month ago)
Ebay could careless
suying lsy (1 month ago)
ebay is always unfair to sellers. they better solve this matter or else they will start to lose their sellers!
Jason Kastendieck (1 month ago)
Who cares dont sell on Ebay dipshit
RALLI ROOTS (1 month ago)
lol, don't watch my video dipshit
Tristan Wolff (1 month ago)
I deal with it on REGULAR BASIS. When this particular thing happens, where an impossible return for actual item is done, we just call the post office and start a mail fraud case. Then because ebay must cooperate with any investigation they absolutely may not take action at all that could affect the status f the usps case. (The USPS has a inspector generals office and if your not aware, committing fraud by mail in any capacity is a felony.) USPS can easily connect the dots and usually they send a postal inspector to the person's huse or send a very scary piece of certified mail demanding they contact them immediately. I coordinate this with the post office then I fire off a message to the buyer saying hey, I really want one of two things, the product I paid to get back or my money owed. So far I have had a 100% resolution to this tactic and saved myself untold thousands of dollars over the years.
GT 4real (1 month ago)
Accept no refunds lol none , zero
GT 4real (1 month ago)
Ebay needs to authenticate every transaction meaning the item returned needs to go to the warehouse. And I dont accept returns .
TJ Tobee (1 month ago)
You have to ALWAYS film when you pack it up, when you’re handing it to the postmaster, and also film when they weigh your package at the post office. If a Return is initiated when you get that package film it again weigh-it before you open it always always if there is a serial number on the item put that in your video as well. And then film you opening up the package and film what’s in the package when you are selling high-priced items. That is the only way to win that is the only way that eBay will stay on your side. I’ve been selling for mini mini years on eBay and I have encountered this problem several times and I have always wondered because I filmed the entire process. Anytime my item is over $100 I record it!!!
RALLI ROOTS (1 month ago)
okay :)
TJ Tobee (1 month ago)
Yes I have won
RALLI ROOTS (1 month ago)
recording does nothing, have you ever won a case with a recording? eBay will just tell you the recording could have been easily set up, which is true.
preston sharman (1 month ago)
We also had the same problem,Ebay need to get a grip on this fab blog
Debra Olson (1 month ago)
This has happened to me 2 times recently. I sell as a hobby, not as a full time job, but it made me cry both times. EBay sides with the buyer too often and won't even consider that this really hurts honest sellers. I am not rich and this is a very frustrating practice! I appreciate Kate your videos very much. ;)
Robert Cagle (1 month ago)
I sold a new cubs hat and the buyer returned an Atlanta Olympics hat. Ebay actually sided with me and blocked the buyer.
J Garcia (1 month ago)
Ebay was so much better in the beginning years; especially when negative feedback could be left on scumbag buyers.
Dan the great (1 month ago)
Will i get scamed if i sell tv parts im a first time seller just need some advice
Dan the great (1 month ago)
+RALLI ROOTS ok thanks still gonna take precautions though
RALLI ROOTS (1 month ago)
you'll probably be fine. Scams are rare
Angelique Costa (1 month ago)
Wow 😲 That’s awful 🤬
Mona Robinson (1 month ago)
I just experienced a buyer trying to pull a fast one myself: thank goodness eBay sided in my favor. It's disheartening. There are millions of legit ways to make extra cash & it's sad some thinking scamming is the best option. I hope this doesn't happen to you guys in the future & eBay gets a handle on these obstacles. Best of wishes!
Kathleen Moccia (1 month ago)
The same thing happened to me Luckily for only 2499+ shipping I lost an eBay didn’t want to hear anything about it sad
Silver Lining (1 month ago)
Wolf in sheeps clothing
Hand Craftedrock (1 month ago)
The whole system of Ebay is a SCAM. If you are a buyer - you are GOD. If you are a seller - you are SCREWED "No return policy" means nothing! Ebay FORCES you to accept returns and refund the buyer. Buyer can buy stuff, use it for 6 month, complain that there is a problem and Ebay FORCES you to refund the buyer. If you trying to make a partial refund through your email, it doesn't give you option like on PayPal site to chose amount. You click "Refund the buyer" and immediately it issues a full refund. Ebay and PayPal refuses to reverse the action. So you are at mercy of a buyer. If a buyer is honest, he/she can refund you the difference. If a buyer is a scumbag - you are screwed. Ebay is basically a legalized criminal organization. I always thought the bank are scamming you. But at least they have something to back up their actions. Ebay's "buyer protection system" is basically North Korean style. You screwed as a seller, and there is nothing you can do. So you tell your friends and friends of your friends NOT TO SELL ON EBAY. You've been warned.
DiDi kite (1 month ago)
The same as racist Christians too no difference.
Junkerbunker (1 month ago)
If you document everything with pics, date stamps, tracking receipts, etc, ebay will side with you and so will PayPal. Why didn't you CALL THEM??? Did you ADD pictures to the dispute? Something tells me that you didn't do your backup, aka PICTURE PROOF. You ALWAYS need to photograph everything. That being said, i am sorry this happened to you
William Stayduhar (1 month ago)
If anybody's wondering that is a kick ass speaker!
Farooq Akram (1 month ago)
The weight on the return Label should have been the give away that the buyer was scamming the seller. The post office would be a witness to what was sent back by the buyer.
CIBO PARTNERS (1 month ago)
very sorry to hear about your loss hate fraudsters
As a buyer I do have very bad experience dealing with customers service and seen misrepresenting items from the sellers which always won cases for funny reasons. That happened in last 4/5 years and representatives are located outside of NA or automatic system. Almost dropped buying activities on ebay.
Alejandro P (1 month ago)
I had a similar incident happen to me selling on E bay , but luckily I never let money sit in my pay pal account , as soon as I am paid I transfer the funds to my bank account. E Bay buyer " puravidaflorida " purchased 2 iphones from me using the buy it now process. Both phones were pre owned but in excellent condition. Several days later he emails me cussing and swearing at me because he can't activate the phones on Verizon and said he wants his money back. I emailed him back telling him that it was quite clear in my listing that both phones were locked to the AT&T network , and that he should have read the listing carefully , sorry no refunds. That bastard towel head went and filed a dispute with pay pal and shipped the phones back to me. The worst was that pay pal ruled in his favor and charged back my account before I even got the phones back. When the phones arrived back to me they were both damaged. Both phones had looked as if he got angry and threw them both against a hard surface. As I said before luckily for me there was no money in my pay pal account at the time of the charge back so my account went into the negative. I told a pay pal collections rep that I had no intention of giving them the money back , and I was returned damaged goods. As a result of this , they said they captured my IP address and no future Pay Pal accounts will be permitted to be opened from this computer LOLOL. Bottom line , Don't leave money in your Pay Pal account ! As soon as you get paid , transfer the funds to your bank , as Pay Pal cannot charge back from your personal bank account. Good Luck.
CMRetro Gaming (1 month ago)
just in my short experience with ebay. They need to refund the final sales fee's when an item is returned, in these cases they may be more willing to listen to the seller because they (ebay) has a vested interest as the outcome.
Steven Taylor (1 month ago)
Thanks for the heads up ! Blocked them for sure !
stephen trupp (1 month ago)
couldn’t ebay check the weight on both pakages to prove you were scammed?
Mel (1 month ago)
I don't understand what they're "siding" with...were they Essentially saying that you...a power seller... were lying and trying to scam eBay out of $164?🤣🤣🤣 I've never once had ebay or PayPal side with me on a case.
Phil Castora (1 month ago)
I have had similar bad situations with eBay. The other ebay resellers trying to buy my perfect item and swap it out with the broken one. ever since then I have put invisible ink markings on every item I sell so that if a buyer does try fraud like that I have proof and I take pictures of the identification marks before each sale with the shipping label in the background.
fat catt 39 (1 month ago)
This may be a silly question but did the buyer of the speaker get a money refund and keep the speaker? Damn
slammedniss (1 month ago)
Just watched this video. THECHRISTIANSELLERS are no longer registered users on ebay, so they must have been scamming more than just you.
Erica Norton (1 month ago)
I have seen so many videos about sellers being scammed on ebay. I am thinking that I should just start out on amazon.
Erica Norton (1 month ago)
The christian buyers should have been the red flag in the name alone. Glad I lost my religion years ago.
iibgf1 (1 month ago)
This sounds to me like ebay are the scammers, maybe the items do get returned but the are returned to ebay as they request this from the buyer and then ebay keeps the item and then resells them later on
dave dimartino (1 month ago)
Seller are leaving ebay in droves ! ebay will self destruct
dave dimartino (1 month ago)
google blackouts & ebay wont show your listing ! 10 reasons not to sell on ebay . The Scammers are just one reason not to sell on ebay  .
Jim Raynor (1 month ago)
If a buyer tries something like this with me, I promptly inform them that I will pursue legal action agaist them if the case doesn't resolve in my favor. I explain that they will be liable for the cost of the item including additional costs and/or attorney fees (which can be tens of thousands of dollars). I also include all the facts of the transaction and all their information aquired though Intelius. They apologized and closed the case / claim in every single situation so far. People think that scamming will be easy, but when you show that you'll come after their ass, they rethink that real quick. Letting them get away with scamming you means they'll probably move onto scamming someone else. Don't let scammers get away with their fraud / thieving, period.
Bay Laurel (1 month ago)
So ridiculous. Sorry this happened to you...
Buffy smith (1 month ago)
Sellers never win on Ebay. I am going to start selling on Poshmark.
Giacomo De cesero (1 month ago)
this happened to me with the same amount money and i had to appeal in the same window of the buyer complain , then i had to report it to the police ,in case they no longer dealing with a internet scam cases ,they will provide to you an a telephone number where you can give a call and report it,then send to ebay all information like they have asked you through the appeal and you get your money back.
Marcy Kennedy (1 month ago)
Hello! I’m a new seller on eBay, just started 5 weeks ago. I’ve been a follower since summer, when I started on Poshmark, knowing I eventually would start eBay. I just received a message from a buyer, and my gut is telling me that it’s a scam. I asked him to open a return request, so we will see what happens. It was an $83 Sale so it’s gonna hurt. I immediately came to your channel for some words of wisdom so thank you for letting me know that it happens to the best. I always appreciate your transparency.
Brian Ray (1 month ago)
He's a cutie
jay griff (1 month ago)
Now imagine that there are people selling cash on eBay. Prolly the best way to scam thousands
Jazzy Jan (1 month ago)
Tech guy (1 month ago)
Ouch i don't sell expensive things online anymore. You can't trust anyone these days.
Go Getter (1 month ago)
dude, I've gone through this 7 times in the past 60 days. lost MAJOR money. eBay will side with the buyer 100% of the time. sellers beware. I will give them only one more shot, if this happens again, I'm done
Gisele Perrin (1 month ago)
Omg that is terrible. Why would they side with the buyer omg
Cha Siu Bao (2 months ago)
EBay will NOT deal with these issues simply because it cause them too much time and time equals money. Since EBay and (UPS, USPS, FedEx, DHL so on...) already got their profit from you already. Their is ONLY 1 person at lost fully and that would be you the seller. The only thing you can do is to wish the scammers is to wish them bad karma and or some kind of chronic disease/illness which they will die in pain. it is silly but is not worth time and effort to dwell into such bullshit. The moment you are in business as a seller, be ready lose or lose some if you are lucky.
Marc Loev (2 months ago)
eBay is TERRIBLE at protecting sellers. They have not improved. I had nearly the same thing happen to me in Dec 2018. I have a 100% rating and this was my first return as well as my first scam in over 1000 transactions. After 4 reps and 2 supervisors they admitted that if Not As Described is claimed by the buyer then under ALL circumstances they will side with the buyer and against the seller. Even if they return a rock instead of the item. They each said “it is policy”, they “are a platform only and can not choose nor decide which party is right.” I put it right back to them that by default thing to the buyer, they are making an active choice rather than considering the validity of the circumstances. There is zero seller protection! Scammers know to claim NAD by which eBay chooses To protect its buyer base rather than at Sellers. If I knew how to sell on Mercari, posh Mark, Facebook marketplace, or Amazon – I would. I feel like a victim after all the great experiences I’ve had and the positive way in which I’ve represented eBay. They don’t care about sellers! I told them that they turned an eBay love her into an eBay hater. It’s even worse when they provide you all these empathetic platitudes during the call and and tell you to go screw yourself. I run a large organization and issues like this would be resolved quickly. They have a large organization that also scrutinizes policy and process. By not choosing to change over this past year, it means they do not wish to change. What does that tell you about their priorities? I work with a lot of lawyers. I do think that a class action lawsuit to compensate all the sellers who have lost money by eBays lack of Protecting sellers through their claimed benefit of Seller Protection is a real consideration. They induce sellers to utilize the platform by claiming seller protection but do not deliver this benefit.

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