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eBay buyer tried to SCAM us - eBay took their side…? Really eBay!? | Ralli Roots

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How to deal with a scammer on ebay, make sure you talk to the right person when you call ebay's customer service! http://www.ralliroots.com/mentoring.html - Our Mentoring! SUPPLIES WE USE! My Sunglasses: http://amzn.to/2zC8t3n Our coffee machine: http://amzn.to/2tlpjnj BEST LIGHT EVER: http://amzn.to/2tigQRB More lighting for pictures: http://amzn.to/2sOoMbT PHOTO PAPER FOR WHITE BACKGROUND: http://amzn.to/2xIhD0I Shipping labels: http://amzn.to/2sfmWT3 Poly bags: http://amzn.to/2seYd18 Our vlogging camera: http://amzn.to/2sf4M3B Big Studio Camera: http://amzn.to/2xpXBXJ Small Scale: http://amzn.to/2uSIpBO Big Scale: http://amzn.to/2tG6dsC Poly Bags: http://amzn.to/2eKFzYO Tape Gun: http://amzn.to/2eKhPUX HWC Stickers: http://amzn.to/2uTqNpl Check out some of our other videos! ABOUT US! https://youtu.be/sj38MZgRQO4 Thrift Date Night! https://youtu.be/0kn5Pmq-vzs Massive Vintage Snapback Haul! https://youtu.be/nHtlBuyoqMI 1 Year on YouTube! https://youtu.be/7RDr_notbBg What Items to Sell on eBay? https://youtu.be/o5jYPsFIsUw Cram the Cam! Thrift Road Trip! https://youtu.be/VMy2LzldZGw How to Amazon FBA? https://youtu.be/aRNbMRiw-Rk Hidden Camera GoPRO Garage Sales! https://youtu.be/rFEy93GwE5o We ALMOST went to jail! https://youtu.be/jm2q4b6aCEA -~-~~-~~~-~~-~- Please watch: "Finding Treasure At The Thrift Store To Resell Online!" https://www.youtube.com/watch?v=Z47io7wnEHc -~-~~-~~~-~~-~-
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Text Comments (839)
Raza Khan salafi (9 hours ago)
At customer service are kind but that’s all about it the favour always goes to buyers
Amy Weller (6 days ago)
I just started watching your videos and absolutely love them! You guys are great! Learning so much as I go and I'm considering joining your mentoring program.
Eugene Smith (6 days ago)
This is why don't do returns on Ebay or any platform. And then they will force you to do a return. PayPal screwed me
Ashley Renee (7 days ago)
if you dont sell that shirt...someone else will .. hence ebay doesnt care about you because when you get fed up and quit using ebay they will still profit off of this product category through the seller that takes your place..ebay sucks ass
Ashley Renee (7 days ago)
when ebay wastes you time and money your only alternative is to waste their time and money. Youll never get your money back but atleast waste their time and money. They should not be alllowed to profit off of returned sales but they do.. waste their employees time everytime... we have to stand up to them to gether... flood them with calls evrytime you lose a bogus return..make them change by hurting their pocket
Ashley Renee (7 days ago)
keep in mind that all of ebays employees are from the Phillipines... they hardly ever read and do indeed always side with the buyer. good luck calling customer service.. they hardly speak english
Ashley Renee (7 days ago)
hey wore it on a date and sent it back
Laura Cannon (8 days ago)
Etsy is the same way. I'm sorry this happend to yall! I had a customer order a custom shirt for Halloween for her daughter. I sent her measurements and had her approve. I rushed the order so she would have it on time. A WEEK AFTER HALLOWEEN she messages me and wants a refund because "it didnt fit her daughter". I said okay, I just need you to return the shirt in meant condition. She refused to return the shirt (even though it is in my policy - if you want a return, I've got to get the item back) She reported me to Etsy. She sent photos to Etsy...... THE WHITE SHIRT HAD PINK STAINS ON IT 🤦‍♀️ Her daughter wore it for Halloween, stained it and she just wanted her money back. Anyway, it ended in Etsy siding with her. SO SHE KEPT THE SHIRT AND I HAD TO REFUND HER!!!!!!! It made me so freaking mad 😡
TexMex 420 (10 days ago)
Thats a nice hair cut. I shave mine bald bcuz im too cheap to pay lol
MrMoonpie001 (11 days ago)
Good follow up, sorry you had to put up with what you did, however, you are correct, push until you get the correct solution takes time and persistence. Have a good day Ryan and thanks for the post! Moonpie
Henry Sullivan (11 days ago)
i had a buyer who i sold a used casio g shock protection watch it works and everything there was a spot on it i tried to scrub the spot off i couldn't get it off and i told the buyer about it i sold the watch for 28.00 he gave me positive feedback when he got it but the next day he sent me a message saying the watch has dirt on it there was superglue on one of the straps and the watch was faded well duh when your selling a used watch there is going to be signs of aging on the watch i'm not selling a new watch i did not see any dirt or superglue so i dont know what hes talking about but what i don't understand is why he did not message me before leaving the positive feedback i would have him sent me back the watch and he get a refund but he was saying he was just being nice but he wanted to keep the watch even though i tried to get him to open a return but somethings not right
litestreamer (18 days ago)
Would you also take the step of blocking this particular buyer?
Fixx Foxx (19 days ago)
NO RETURNS sellers! ALWAYS PUT NO RETURNS and specify everywhere you can in the listing. ONLY THEN will ebay side with you.
RALLI ROOTS (19 days ago)
Fixx Foxx terrible idea. No returns = hardly any sales
Chuy Kavras (22 days ago)
A customer service rep will always tell you that a supervisor will have the same information as them because they get mark downs for transfer to supervisor i just to work in many call center so i know what is like to avoid people lol
newmedstudent (1 month ago)
Excellent customer service: Not hard.
Henry Sullivan (1 month ago)
Thats why i dont accept returns on anything i sell on ebay once they buy it its theres i am honest in my listings so they dont get ripped off but i am not going to be scammed by a buyer i been doing this a year i did it before but i closed my account so i decided to start doing it again. to me lesson is DON'T ACCEPT RETURNS
Bryant McKinney (1 month ago)
Good choice on the supervisor. ebay customer service is often remote or work at home jobs.
esa841 (1 month ago)
i don't know if you all know about this, the measurement is not the same between US and China inch. Maybe that's what cause the problem. Maybe the customer use a china inch measurement without the customer knowing. You can only know the measurement is not same when we doing the comparison. Just saying. Thank you for uploading this video too, very helpful for me to wary if there are same worst condition happen.
StorageSlayer (1 month ago)
I just had a buyer try to return something saying that the razor that was sent was not the one in the ad pics and also it had been used and had hair in it lol. So i finally called and asked what I could do about it. I explained I know it was the right razor because it was the only one I had for sale also they could look at the pics and see it had no hair in it. Also that I think they were just trying to scam me. So they opened a case and I was shocked with in a few hours they had made a decision in my favor. I also had pics for them but they used the ads pics.
Droiduser Userdroid (1 month ago)
I've never had a buyer return the actual item that they bought from me. They swap it with something else or send an empty box.
Perdido Atlantic (1 month ago)
My seller acct is marked “no bundled shipping” but I get bundled shipping all the time. And I cannot print multiple shipping labels when it’s sent that way. eBay cannot understand this.
Mike Chappell (1 month ago)
I’m starting to get really sick of eBay! I am starting to experiment with a couple of other platforms . I have had a couple of instances and both were obvious scams that went in favor of the scammer! I’m starting to check other platforms
Cole Trick (1 month ago)
Still terrible on EBay that you had to get a supervisor involved... Dammit Ebay get your sh%# straight!
ION Tutorials (1 month ago)
Small sellers are buyers too. So, eBay doesn't lose only sellers but buyers also. Another thing is that eBay turn small sellers into a scammers with their stupid decisions 😡
Deb Martindale (1 month ago)
Can you share the buyer's name so we can block this person? Thanks!
Patrick bennett` (1 month ago)
HHa ha you said you made the manager cum/come on the phone. lol
Tilly Boyd (1 month ago)
I sold a bag with exact measurements and even in item specifics selected very small bag. Buyer sent me a message and said the bag was too small and asked to return. However, I mistakenly clicked on accept return so called customer service to ask if this could be reversed. I was told I could have had the option of refusing the return, and there was nothing the buyer could do as I had clearly given all measurements. But as I had accepted return CS person told me it could not be reversed, but she would issue a return label to buyer so I would not have to pay for it myself, as she said buyer was at fault as I had clearly given measurements. So far so good. But this is where it gets weird, as instead of just advising me to go ahead and refund the buyer when I received the bag back, which would have been simple and straightforward, she then said she was opening an item not as described case. I then told her there was no need for this as buyer was simply asking for a return and as I had accepted it, it would now have to go ahead anyway. She then said not to worry as when I received it back to call CS and say it was damaged, and the buyer would not get her money back. This just sounded too dishonest so I didn't do it, and surely I would have to send photos as proof which meant I would have to damage the bag! I refunded the buyer, but as a case had been taken out, this meant the fees weren't refunded. The whole thing stressed me out a bit, so I just decided to leave it rather than calling CS again to ask for the fees to be refunded and explaining it all, as I doubt they would have believed me if I had told them that she had told me to lie that it was damaged.
Johann Mahabir (1 month ago)
Join the club man....If eBay wasn't so damn expensive then I wouldn't care....Losing 10% on sales, or using their monthly plan with no customer support?..... Baffling....Love the vids.
Stephanie Leigh (2 months ago)
HI...I have a question...so, as a seller, what exactly is meant by "not accepting a return?" As in, when it arrives in your mailbox you return it to the post office or? Thanks :)
but what if I bought a listing for a set of 4 pairs of vintage track shorts for sale and ended up with one? Like for example I buy a set of shorts that shows a picture with 4 different color ones of the same kind, a blue one with white stripes, a red one with yello stripes, a yello one with red stripes, and a green one with black stripes? I payed $10 for the whole lot as pictured, new with tags. I only received one pair of the swintrunks and it was only the green one, the sizing is off, I only got one what would be the right thing to do? I messaged the seller and opened a item as nots as described and they say I only ordered one!
Moonsong (2 months ago)
Maybe if sellers stopped selling so much on eBay, eBay will finally realize that instead of just immediately going on the buyer's side without investigating the situation first, they should care more about their sellers. Especially since that without sellers, there is no eBay.
Phill Cobra (2 months ago)
We get hit too!(Buyers). It's not just fake goods. It can be genuine goods but not as described too! I added negative feedback to UK Ebay seller chalkstarr-uk and it was removed by Ebay. This left the seller squeeky clean and made me feel unsafe to shop. I have had to close my account which I opened in 2007 just to keep myself safe. Not good!
capatga (2 months ago)
Ebay always takes the side of the buyer as if they don't need sellers . Same thing happened me with a pillow .and reported the buyer.
DudeDuderino Duderino (2 months ago)
It is a shame people are not more honest in their dealings with other people?
Comfort Country (2 months ago)
Claim mail fraud.
bullion bouncer (2 months ago)
I sell random odds and ends and some guy in texas with zero stats bought a fuel filter for $20 free shipping installed it wrong after he verified the fitment through Fordpartsgiant.com and the fitment guide on my page he still did it wrong!, asking for a refund "you sold me the wring filter on purpose!" I didnt even gove him a chance! I contacted ebay and they handled it! In my favor.
Mr Shaun Warburton (2 months ago)
E Bay are shit, to their loyal customers?
Ronnie Underhill (2 months ago)
Dump eBay!
xKyriakoZ- (2 months ago)
eBay: lets make a website so we can make alt accounts and buy stuff for free!! all their relatives and people that pay them a bit can do the same xD eBay and paypal are a SCAM do not use these crap. USE BITCOIN
Martin Sage (2 months ago)
Aftet over 15yrs selling on Ebay I stopped due to the abuse and fraud that Buyers pull and Ebay allows.
Jeff Zabelski (2 months ago)
Fat people shouldn’t be buying clothes on line.
Andrew Knight (2 months ago)
If you're trying to avoid scam buyers, add: zeblac_3 to your blocked list now. If you don't believe me, go and review their feedback left for others! 30+ pages of negative feedback. From now on, I'm naming and shaming! I'm sick of eBay holding sellers over a barrel and doing nothing about these people.
Matt (2 months ago)
I got burned by eBay in the same matter. Sold a cell phone exactly as described no way to dispute it no way to twist it no way to look at it in a different way. It was exactly as described. The problem was the buyer didn't check to see that their network was compatible with the phone. They requested a return because the item was not as described according to them. I got hit with shipping PayPal and eBay fees I'm out $75 in eBay is doing nothing about it. I will never sell on eBay again not worth a headache. As a casual seller.
Dennis Baker (3 months ago)
Without sellers there wouldn’t be an EBay, Ebay always side on the buyers in cases like this, like I said Ebay would be out of business without good sellers as yourself.
AshtonArcher (3 months ago)
Restocking fee?! You are a couple not a company! You weren't scammed at all. Fake news!
AshtonArcher (2 months ago)
​@RALLI ROOTS Ouch, sick burn *rollseyes*
Rob Millington (2 months ago)
@RALLI ROOTS Dont feed the trolls. They clearly dont understand and never will. Keep doing you and making great content!!
RALLI ROOTS (2 months ago)
AshtonArcher lol, we pay more in tax than you bring home my dude. You know nothing about us and you’re clearly from across the pond anyway so I’ll put this in a way you’ll understand. Ya bloody knob 🤣🤣 for real tho, lighten up bud.
AshtonArcher (2 months ago)
@Rob Millington They weren't scammed and they are not a company. Restocking fee my arse.
AshtonArcher (2 months ago)
@RALLI ROOTS Yeah, that makes you even worse, tax avoiding scammers! What a pair of whoppers. GET A PROPER JOB!
Graham Orm (3 months ago)
Good video thanks. Maybe a photo with 2 tape measures on it one length and one on width with each item?
albut reinshare (3 months ago)
yup same happend to me ebay supports poor ethics and they wonder why more and more people scam.
armando sales (3 months ago)
why do you charge 10% restocking fee. am glad ebay didnt take your side.
RALLI ROOTS (3 months ago)
lol, awesome ;)
SusanBrooklyn (3 months ago)
I hate fees for restocking. I never buy from sellers that charge a restocking fee. Just a way for them to make money for nothing.
lightinthedark (3 months ago)
I understand not wanting to have the open return. You did the right thing to put the ball in the buyers court asking for photos of measurements. Be patient next time! Nobody can fault you for calling bs when you know your right!
The Beast (3 months ago)
What did the buyer get out of it? Scam ? Think you're just annoyed at the situation
gamer nature (3 months ago)
Just got scammed for the first time today on a Bose receiver , they opted for a return, i just refunded them after that checked the buyers feedback sure enough it’s was zero somebody made an account just for a few item . Learned a good lesson today never refund a buyer without checking there profile .
ゆうチャンネル (3 months ago)
it happens to me and I have been bothered by this for a decade. I used to be so angry, couldnt even sleep at night by the anger. over recent years, I just started to give up the situation. when buyer open a case, I just refund immediately, and block the buyer. try to think its part of ebay fee. at least a lot lesser anger now. but still whenever buyer purchase a lot of quantity, I am so scared. I should be just happy for it, but its so scary. anyone can buy free on ebay, it is a paradise for scammers.
Hustle Cachet (3 months ago)
great tips. Always push when you are right! Call back talk to someone else
RCMADIAX (3 months ago)
That’s not a scam lol - that’s just you being petty about a return. Do returns suck? Yes. Do buyers lie? Yes. Is it worth the defect and possible negative feedback? No. Just accept the return and move on. You should budget 3-5% of your annual revenue for “loss” such as this. You arguing over 2 inches seems a bit childish. I’m a top rated seller as well and when I get these little petty returns I don’t even blink an eye. Look at all the time you wasted on the phone and such - that’s more money loss than what your losing on shipping. 🤦‍♂️
RALLI ROOTS (3 months ago)
RCMADIAX thanks for the advice.
rosemarie novak (4 months ago)
eBay NEVER stands behind the SELLER.   I got Scammed on 1929 PACKARD wheels!  I sold them to a buyer in OHIO. I sent them to the Buyer. He said they were LOUSY and only good for Boat Anchors.    He NEVER SENT THEM BACK.  I had to REFUND him $125.00 and I had paid $75.00 UPS shipping.    I got SCREWED by $200.00!!!!!!!!!   I told eBay to FUCK OFF!
John Goncalves (4 months ago)
Ebay always sides with the "buyers". They want to side with the person who is spending the $$$
B-Man 123 (4 months ago)
I'm in Finance. I have to call various companies almost daily with various "issues". I have absolutely noticed (just in the last 2 years or so) that "Customer Service" folks are getting horrible!! I was on the phone yesterday with one trying to resolve a problem. I kid you not, it was like talking to a tree!! No personality, mumbled on the phone, no energy, no help, etc. This is/was NOT an isolated incident....it happens almost daily for me!! Even Supervisors are getting bad!! I HATE to say this, but I definitely see it with the younger, millennial generation!! They sound almost robotic on the phone and they just-don't-care!!!!!
Maria Mathews (4 months ago)
I have had a lot of problems with them too. I took most of my items off and am looking for other platforms to sell on.
Vigermina Berrios (4 months ago)
I have heard so many horror stories, I would never sell anything on Ebay.
Divine Road (4 months ago)
They always taking the buyers side.
Mason McDaniel (4 months ago)
You are one of the few happy at Ebay seller no support
Fankodi Streamkodi (4 months ago)
Thank you for good lesson, profy. 10+
JEFF JACK (4 months ago)
I just got scammed by a buyer named " rmutha" Works for a company called Aurus. Bought my item then opened a INAD and sent me back a completely different broken item. They will be outted on every platform available. Sellers beware block this dude.
Omar Ben Sassi (4 months ago)
How people trust e bay are you serious....its the worst selling plateform for all time...
K Mann (4 months ago)
Thanks for removing those gay sunglasses wow be a man
Success Chronicles (4 months ago)
I really dislike that you said the rude customer service rep, should have know who you where as a big seller. She should just be treating everyone right. No matter if they have sold 1 thing or 10,000.
R Brow (4 months ago)
Success Chronicles - I am just a commenter like you. I’m not the guy in the video.
Success Chronicles (4 months ago)
R Brow I agree but you didn’t say that, that’s not what you said though. Also amazing job with 100% positive feedback. I have only sold 30 items and had one fraudulent claim that dropped my feed back. Great job with the Videos and great info.
R Brow (4 months ago)
Success Chronicles Yes they should treat everyone kindly. However, in some instances it’s good to know what kind of reputation you’re working with. I have 100% positive feedback, and if my buyer has zero with negative feedback they should take that into account.
sue kirsh (4 months ago)
That information was very helpful. I am looking to sell a bunch of items and at the beginning of the story I was going to go with an alternate ebay resale site. Glad the situation was resolved. Do you get a lot if returns?
oldproji (4 months ago)
I'm in the same position right now. I won't go into the story in depth but the buyer purchase a pair of Berghaus walking boots from me and gave me a positive feedback with the opening word - "Perfect" Two days later I get an email from him saying his daughter had pointed out that both soles were coming off. I mean he didn't see such damage when he received them? Anyway, I did accept a return because I thought there was no choice. I will probably get his old boots in the return. Anyway, to cut a long story short I read an article in the Telegraph (a British National Newspaper) see link which slams eBay's money back guarantee. see link. I too have now written to the editor and to the author of the article with my tale of woe. [email protected] like a bull dog and once i get a hold I never let go. I now wait and see what will happen. https://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/11161041/Ive-had-a-horrendous-experience-with-eBays-Money-Back-Guarantee.html
newmedstudent (4 months ago)
That lady should be fired !
marideathy DEELZ (5 months ago)
What if they shrunk it, and then returned as “not described?” Because then it wouldn’t be “as described” so then what?
Zeps Toys (5 months ago)
I get trouble with clothing in the sense that buyers lie to have the return for free. Taught me to just do free returns and save the hassle. We mostly sell Toys now and don't get hardly any returns. But we love toys and have a passion for them so I think it helps. The bad days suck and really effects your work ethic and your day. Gladly they are not too often for all of us xx
How do you not accept the return when they just send it to you anyway?
Stephane Labrie (5 months ago)
Kevin Dixon (5 months ago)
I'm starting to think Ebay is horrible for sellers with all these horror stories. If a buyer knows how to rig the system they can get a lot of stuff free. Buy an ink cartridge and send a used one back on a Free return. Walla! A free ink cartridge! Lovely system Ebay has there... Bunch of communists.
KayLetsFlip (5 months ago)
Very helpful thanks man! Totally get the customer rep frustration it sucks for sure!!
Inumio Interactive (5 months ago)
You likely experienced racism by the female ebay rep. It's becoming a common thing with the racists that ebay are hiring to be on the front line of customer service. How was her english?
Captain America (5 months ago)
Happy it worked out for you 👍
Bulk Sales Uk Ltd (5 months ago)
Here in the uk it’s not allowed to charge a restocking fee .many buyers will not open a return if they don’t like an item because they know A the seller will refuse if a private seller (business sellers have to accept returns no matter what the reason within 14 days ) B They also know the seller will take a restocking fee so open a not as described case . I don’t know if this seller is selling under private or business but they should be registered as a business seller as that’s clearly what they are, which gives buyers different rights. Conservatively I’ve phoned Ebay CS over 500 times over the last few years and they have never been rude to me. I wonder if someone does not agree with you you class that as being rude . Lastly the refund of shipping costs and fees you got back from the Ebay manager came from EBays pocket not the buyer as a courtesy refund probably because they got sick of listening to you
CryptoCat (5 months ago)
I have too many people scamming and looking for freebies. They know that buyers can ask for partial refund and/or get lower price items for FREE even after 30 days. I am very close to close my store and say good bye. Very close
K Lear (5 months ago)
What fool paid 47 bucks for a 6 dollars sweatshirt
Richard Desousa (5 months ago)
Ebay did this to me. I closed my account and sell elsewhere, not a problem since
gunter marsh (5 months ago)
Also btw..... They do not care how much we pay as sellers either! They are rude too me all the time. The money was not taken off the customer, ebay ate the money. They do it all the time. They did it once for me. But not anymore, and I am in the right.
gunter marsh (5 months ago)
This happens daily for me..... People are becoming more of a pain in the azz anymore. I been selling for 14 years on ebay now. Ebay sucks anymore. I mail out over 225 packages a day, get at least 2 returns a week.
Spanner Works (5 months ago)
They would had given his cash back whatever the situation
doogyjay1 (5 months ago)
Ralli they do train their customer service people correctly. The ones who are not in the US are trained to never assist the seller for any reason. I have literally had one tell me that word for word.
cybericebyte I.C.E. (5 months ago)
Hey trust me I'm on your side however I am not an ebay seller and I know how hard it is to deal with ebay support. But you listed this as a SCAM and I still have yet to see what the SCAM actually is. could you please explain to me how it is the buyer benefited from this? I agree it seems more likely the buyers fault and you should have got your restocking fee not have to pay return shipping and possibly no negetive dings, but I don't see any real evidence of a scam unless you are say that the buyer after purchase had buyers remorse so they cheated the system to avoid losing money? IMO this is not a scam to directly rip you off at the start. this would be more of unfair or slanted practice to game the system when the buy is not 100% satisfied which seem obvious to me they weren't. maybe probing deeper as to their dissatisfaction would have skewed the odds more to your favor.
M McCalip (5 months ago)
Ryan, I have worked in several call centers doing customer service....large and small centers. When ever someone asked to speak to a supervisor, we were told by management ....DO NOT call a manager/supervisor.....get a senior rep to take the call....and that is what we did...you probably didn't even talk to a supervisor/'manager.....but glad it worked out for you.....this is just an FYI from a former customer service rep....:)
Vegas Alien (5 months ago)
Pain and suffering? Please. Dealing with customer service is part of doing business.
uninstallpls (5 months ago)
That’s why I don’t offer refunds u see what u get in pictures I’m not making you click buy or bid
RALLI ROOTS (5 months ago)
you're losing out on 60%+ of sales by not offering returns. Our return rate is less than 2% worth the extra sales to offer it
Rumy 73 (6 months ago)
Ebay is a cesspool. Not worth selling there anymore. Ebay knowingly facilitates scams.
Red Ryder (6 months ago)
Next time u get a unhelpful person hang up and call back odds are the next person will be helpful and will meet your needs..... I've tried this before and it has worked for me...
Topher (6 months ago)
Dude Ebay doesn't give a damn about the sellers. I quit selling on their ripoff site.
martin dick (6 months ago)
Just had same thing happen but I did not accept the return because the buyer had no case, ebay just fully refunded buyer and I have not received the goods that the buyer wanted to return. I feel robbed.
martin dick (4 months ago)
Just an update on the end result, spoke to the American department of Ebay, had to call them in the afternoon, otherwise you get someone in the Philippines who don’t really care. They will just award the buyer without reading any of the messages, item listing etc just to close the case and move onto the next one. So I called the American department and explained nicely what had happened and the awesome lady was just like “Noooooo no no, the buyer was way wrong! I’m going to reverse this and no one can then reverse my decision, I’ll fully refund you and remove the negative feedback the buyer left!” So as you say it really does depend on who you get. Was sooo chuffed, would have loved to see the buyers face when he got the notifications that it had been awarded in my favour.
BigDog36 (6 months ago)
number 1 reason why I don't do business with eBay or eBay style companies.
Scott Johnson (6 months ago)
there is NOTHING wrong with leaving a return open. as long as your comments left for buyer are air-tight; you will win on escalation. I sometimes put in my air tight comment....then call ebay and ask their opinion...if they are on my side I will ask CS rep to escalate on spot. Done this dozens of times. Also...somewhat known secret....many times ebay refunds buyer AND also makes you seller whole....telling neither party (buyer nor seller) that both have "prevailed." that's a fine result also.
This is how it works...they want u frustrated so u get to talk to the minion with no power.....hopefully u will go away frustrated and they win...ebay at its best....that is why it spun out your way....the first person is just a wall... Climb over it...peace out
Phantom Warrior (6 months ago)
this is the cost of doing business online. good the sellers are picking the costs for once. plus seller should be responsible for cost of item if item was late.
Phantom Warrior (6 months ago)
most of the time in my case, if i honestly request a refund for seller's fault, i get a request to pay for return shipping to seller.
Nonya Damnbusiness (6 months ago)
I've come across several videos of Ebay sellers complaining about Ebay always supporting the buyer. Of course Ebay supports the buyer, that's why people shop Ebay. No hassle returns is why Walmart is the largest retailer on Earth. It works.

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